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Customer experience

You need a Customer Data Platform, and you need it now

13.2.2020

[rev_slider alias="blog-cdp"][/rev_slider] There are probably two things you have heard about non-stop for the past few years. The first one is the benefits of remote working and flexible hours on the morale and dedication of your employees. The second one is the importance of building a seamless customer experience for your prospects based on a meaningful...

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You should be using AI customer service technologies and this is why

30.1.2020

[rev_slider alias="blog-ai-customer-service"][/rev_slider] By 2021, 15% of all customer service interactions will be completely handled by AI. This means an increase of 400% from 2017. It’s not us saying that, but Olive Huang, research vice president at Gartner.  When we talk about AI customer service interactions, we are mainly talking about chatbots and virtual assistants. Those are nowadays...

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